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Speech analytics is today’s essential tool for high quality Customer Experience (CX) and regulatory compliance.
Our software leverages many Artificial Intelligence technologies, including Natural Language Processing (NLP), Machine Learning (ML) and Large Language Models (LLM) to analyse recorded conversations. We are proud to have successfully implemented our solution for a major organisation. Our flexible approach to project management allows us to collaborate with your in-house experts or provide a fully outsourced solution.
The Adooa team, certified with the latest Ethical AI qualification from the Chartered Institute of Securities and Investment (CISI), is committed to upholding the highest standards of ethics and privacy in managing your customer interactions.
Software is programmed to capture key data for your organisation and is able to process conversations in both English and other languages.
The types of data we can collect include:
Analysis can take place either during or after the call. Feedback during the call can be turned into updates or further instructions for the sales agent, whilst data collected afterwards can be used for further customer follow-up, staff training and reporting.
The AI-powered tools within our speech analytics software can be used to automate data extraction and sentiment analysis, reducing call monitoring and transcription tasks and boosting staff morale.
Organisations receive vast amounts of useful information from calls but are only able to analyse 5-10%. Our speech analytics software empowers you to use your entire pool of customer call recordings, ensuring statistical accuracy and no missed opportunities to learn from customer conversations.
Our speech analytics software can detect gaps in regulatory compliance even before your agents finish a call. We can establish feedback loops to deliver this information directly to your agents, allowing them to address and rectify issues before the call ends. GDPR is safeguarded by anonymising processing of sensitive or unnecessary personal data.
Gauge customer sentiment and adjust the way that your agents handle calls, delivering an exceptional frontline agent experience.
Use our analytics software to identify commercial opportunities within calls and boost sales.
Our speech analytics service frees your team from time-consuming analysis, delivering cost savings for your operation.
Gauge customer sentiment and adjust the way that your agents handle calls, delivering an exceptional frontline agent experience.
Find out more about how our Speech Analytics software can help your organisation.
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