Experts in telecoms
systems and services

Who we are

We are a small team of experts in telecoms services and telecoms consultancy, focused on helping you deliver expert customer experience and quality assurance.  We pride ourselves on our extensive knowledge of the network and technologies and are keen to support our clients with this and provide secure, easy to use systems. 

We can help a business providing them with a business phone system, recording their calls or simply having a phone number in another country. In more complex cases, we test and source AI technology for them or help with their secure payments and PCIDSS accreditation. 

Our team works in a hybrid working environment from home, in London and from our office in St. Albans, aided by our telephony software. 

Conversational ai
Messaging and Chat

How we work

Everything starts with a conversation.

When you work with us, we’ll want to find out more about your business and the way you operate. Therefore, we’ll have many questions and we’ll carefully listen to your answers to come up with innovative ways to resolve your challenges. With our phone system we have a proven onboarding process, and we like to keep in touch with you on how we can support your customers’ experience in communication and your business growth with our tools and service. Our experience comes from using these tools continuously, finding where they work well with your business, and what works well in your sector.  The technologies we recommend include:
  • An exceptional telephony solution with a simple User Interface and App, working on any device, anywhere.
  • Integration between your phone system and your customer relationship management system (CRM)
  • A speech-analytics software powered by AI that enables businesses to analyse the conversation on recorded phone calls
  • A chatbot with AI that automatically responds to customers as a human would do
  • A PCI DSS compliant platform to take secure credit card payments over the phone
  The majority of our new customers are referred to us from our existing clients and we would like to thank them for their trust in us.

Meet our team

Giuseppe Venturini

Giuseppe has always been interested in new technologies and the way businesses use them to enhance their performance. It is with this in mind that he started VOIspeed Ltd. first and adooa Ltd. later, the latter focusing on the analysis of conversations. 

After a technical experience working for Motorola, Thomson and Alcatel, Giuseppe gained an MBA at the Cambridge Judge Business School and then worked as technology consultant for Rolls Royce, Innovation Centres and SMEs in the UK, Italy and China.

Saidur Rahman

With a First class degree in Information Systems and Management from Birkbeck, Said worked for many years as a Systems Administrator for the ATM industry, before moving to technical support and software development with us. After work, Said kept on his toes with his two young children.  He is also our team board games guru, great at initiating the rest of us in new games.  

Charlotte May

Charlotte has a background in communication (policy advice for businesses) and languages, and uses these skills for marketing our software and services. She is also responsible for company accounts and policies. One perk of her job is having Poppy the Cocker Spaniel sitting by her desk, possibly the most photogenic member of the team!

Daniel David

Dan is local to St. Albans, and a graduate computer scientist from Hertfordshire University.

He brings to the team in-depth knowledge of the telephony user interface and IT networking issues a listening ear and a wide smile!  He is great front of house for Adooa, and also a fan of board games, fantasy football and good food. 

Giuseppe has always been interested in new technologies and the way businesses use them to enhance their performance. It is with this in mind that he started VOIspeed Ltd. first and adooa Ltd. later, the latter focusing on the analysis and implementation of conversations. These can be between a business and its customers (to increase sales) or internal, between employees looking to have the latest information on company’s, HR policies, marketing documentation or their sales collaterals.

After a technical experience working for Motorola, Thomson and Alcatel, he did an MBA at the Cambridge Judge Business School and then worked as technology consultant for Rolls Royce, Innovation Centres and SMEs in the UK, Italy and China.

Said-R

Saidur Rahman

With a First class degree in Information Systems and Management from Birkbeck, Said worked for many years as a Systems Administrator for the ATM industry, before moving to technical support with us. After work, Said is kept on his toes playing football, and with his two young children.

Charlotte May

Charlotte has a background in communication (policy advice for businesses) and languages, and uses these skills marketing VOIspeed software, most of which she has translated from Italian to English. She is also responsible for company accounts. One perk of her job is having Poppy the Cocker Spaniel sitting by her desk, possibly the most photogenic member of the team! 

Daniel David

Dan is local to St. Albans, and a graduate computer scientist from Hertfordshire University.

Brings to the team in-depth knowledge of the VOIspeed platform, past audio and video experience, understanding of IT networking issues and, most importantly, his smile! Try quizzing him on football and poker and he will not stop talking!

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AI is being implemented very rapidly everywhere. More affordable storage, high speed of processing power and distributed knowledge means that technology is deployed faster than ever before. You cannot afford to take more time.

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Why work with us

Comprehensive Managed Service

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Industry experience

In-depth knowledge of call-centres operating in Finance and Insurance
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AI innovations

Engaging only with companies leading the way in AI, to help your business innovate and scale-up
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Support

Quality pre-sales and after-sales support in collaboration with our trusted suppliers
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We are TV and radio production company based in London and have been using VOIspeed for nearly 5 years. The size of our teams are constantly fluctuating due to the freelance industry so the fact that the technology is so flexible is a real bonus. It adapts easily to the changing number of users and extensions which is essential to us. We would highly recommend them to all companies!

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Jess, Operations Manager

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