The main goal that a contact centre should strive to achieve is improving the CX or Customer Experience. Why? The reason why is a good idea to improve this metric,

Banks and financial institutions need to gather more information about prospects to make better decisions on loans, as well as reducing their financial risk. Also, customers want to be educated

ChatBots are a great way to have conversations with customers who only buy from your business once. However, ChatBot’s lack of flexibility and natural tone make them less ideal for

James Stockdale was a US Navy Admiral who survived captivity after being taken prisoner during the Vietnam War and enduring over 7 years of tortures and extremely poor conditions. After

The sales process today has changed significantly, especially with regard to a crucial aspect: face-to-face meetings. Until now meetings were the main ingredient of each successful negotiation. In recent months