Conversational AI: Transforming Customer Engagement
Artificial Intelligence (AI) is a technology that can help you with your daily tasks such as booking travel, ordering food or shopping for clothes. When this technology is used to power a Chat, it becomes a Conversational AI tool, like a virtual agent that learns about you over time and talks in different languages. This […]
Best Software Tools to Boost Productivity While Working from Home
When working from home everyone should have a routine to start with. So, I changed mine slightly: 7:00 – 7:30, exercise at home. My personal preference is for Joe Wicks simply because my wife has introduced me to his videos and I like his spontaneity in front of the camera (I wish I had the […]
Why Trust Matters: Understanding Why People Buy from People They Trust
You can grow your business with a smart cloud phone system, like VOIspeed UCloud, as your business can benefit whatever its size. Furthermore, scaling your business from 2-2000, adding users as you grow and changing premises is simple, as the phone system is intuitive and cloud-based. The video here provides an overview of the technology. […]
Risks of credit card fraud and how to ensure Compliance
Do you know that not complying with the Payment Card Industry Security Standard protecting consumer card data could mean your business risks: – Being banned from accepting cards – Increased fees to process card transactions – Potential fines ranging from £3,000 to £60,000 fine depending on your bank’s merchant account agreement – Insider fraud, ruining […]
Grow your business with a smart cloud phone system
You can grow your business with a smart cloud phone system, like VOIspeed UCloud, as your business can benefit whatever its size. Furthermore, scaling your business from 2-2000, adding users as you grow and changing premises is simple, as the phone system is intuitive and cloud-based. The video here provides an overview of the technology. […]
Why PCI DSS compliance is important for a business
PCI DSS compliance is important for a business as paying by card is so much more common these days, and it is getting easier for scammers to obtain and defraud people’s credit card details. What is PCI DSS compliance: PCI DSS stands for Payment Card Industry Data Security Standard, and helps all businesses achieve better […]
Is It Safe to be sharing credit card details over the phone?
Taking credit card details over the phone? If in your contact centre agents stop the recording to avoid storing sensitive data, you should note that this procedure is NOT PCI DSS compliant. The reason is simple: YOU ARE NEVER GUARANTEED that credit card details do not end up in the recording! Many people have asked […]
4 Ways to Reduce Credit Card Fraud in Your Travel Agency
Since most travel agents accept and process credit card payments for their clients while paying for a holiday or tickets, it is easy for fraud to take place, thus they must adhere to the specific level of PCI compliance. The level is calculated by how many credit card transactions they process within each year. Figures […]
