How Recording calls and AI can improve your CX
Adooa specialises in AI analytics, VoIP, and chat services, providing SMEs with an advanced yet user-friendly VoIP telephone system, VOIspeed. We have years of experience in recording calls for our clients while meeting changing legislation and technology drivers. The AI based speech-analytics software means that we can analyse all this data and use this knowledge […]
A gradual approach to engage with your customer
A gradual approach to establish a growing engagement with a new client will generate better results than a cold approach. Voice should always be in the mix of course, because people like speaking to people and we would recommend using VOIspeed as it is feature rich and cost effective. In addition, a Conversational AI tool […]
Why improving your CX is a good idea
The main goal that a contact centre should strive to achieve is improving the CX or Customer Experience. Why? The reason why is a good idea to improve this metric, is that it takes, on average, about 5 times the effort (and cost) to acquire a new customer than retain an existing one. In addition, […]
How RPA in Banking Transforms Operations and CX
Banks and financial institutions need to gather more information about prospects to make better decisions on loans, as well as reducing their financial risk. Also, customers want to be educated on the product beforehand so there are no surprises when decision-time comes. Below is the process that many businesses in the banking and financial services […]
Conversational AI vs Chatbots: Key Differences and Benefits
ChatBots are a great way to have conversations with customers who only buy from your business once. However, ChatBot’s lack of flexibility and natural tone make them less ideal for a more relational clientele as well as those clients looking to establish connections over time that could lead into regular purchases down the line! Conversational […]
Conversational AI: Transforming Customer Engagement
Artificial Intelligence (AI) is a technology that can help you with your daily tasks such as booking travel, ordering food or shopping for clothes. When this technology is used to power a Chat, it becomes a Conversational AI tool, like a virtual agent that learns about you over time and talks in different languages. This […]
The Stockdale Paradox: A Leadership Lesson in Resilience
James Stockdale was a US Navy Admiral who survived captivity after being taken prisoner during the Vietnam War and enduring over 7 years of tortures and extremely poor conditions. After being liberated he wrote numerous books about his experience and what helped him, balancing the reality he was in with his final aim which was […]
3 Good Things This Lockdown Left Behind: Positive Outcomes
The sales process today has changed significantly, especially with regard to a crucial aspect: face-to-face meetings. Until now meetings were the main ingredient of each successful negotiation. In recent months though we have all focused on new ways to adapt to the new situation imposed by lockdown. As sales people know, companies initially are sceptical […]
Are International Customers Paying to Call Your UK Office?
If you’re wondering whether international customers are paying to call your UK office, this guide provides clarity on the subject. Well, the short answer is yes unless you have an international number in their own Country. Ask yourself these questions: – Do I receive many calls from people in a certain Country (Italy for example)? […]
Best Software Tools to Boost Productivity While Working from Home
When working from home everyone should have a routine to start with. So, I changed mine slightly: 7:00 – 7:30, exercise at home. My personal preference is for Joe Wicks simply because my wife has introduced me to his videos and I like his spontaneity in front of the camera (I wish I had the […]
