Complaints

Adooa Ltd is keen to develop the latest software for you and provide great customer service. We recognise, however, that mistakes can be made and that we can always improve our software and service. If you wish to speak to someone about a complaint, please call our office on 01727 648888 (between 9am and 5.30pm Monday to Friday, excluding bank holidays) and we shall try to resolve the issue promptly.

If you prefer to write with your complaint, please email info@adooa.com with ‘Complaint’ in the title.

If you are still not satisfied with the response and wish to escalate your complaint, please write to the same email address with the following information:

a clear, detailed description of what your complaint is about
copies of any letters or emails related to the complaint
a correspondence/support ticket reference number (if you have it)
your email address or postal address (so we can reply)

We aim to respond to complaints within 5 working days. If we can’t reply to you within this time, we will let you know and tell you when you can expect a reply.

If you are not satisfied with the outcome of your formal complaint and at least 8 weeks have passed from the date of your formal complaint to us, you may be able to refer your complaint to the external dispute resolution scheme, the Communications Ombudsman (see below) who will investigate your complaint independently. VOIspeed Ltd (part of Adooa Ltd) is a member of the Ombudsman Services, providing an informal and independent way of settling disputes between companies and their customers. An independent adjudicator appointed under these rules will make a decision on disputes by considering the information received from the customer and the company. The scheme can be used to settle disputes about bills and communication services provided to customers.

A customer who wants to put a dispute through the scheme must fill in and return an application form. These are available from the Ombudsman Services website: https://www.commsombudsman.org/ Please note that the customer cannot apply to the scheme unless they have started a formal complaint through the company’s formal complaints procedure and at least eight weeks has passed since they first put the complaint through the company’s formal complaints procedure; or the company agrees, in writing, that the dispute can be settled through the scheme. Customers must also apply to the scheme within nine months of first making their first formal complaint about the matter to the company.

See what our customers say

    
 
 
         Talha Kammy Bond 
 30/09/2024
 
 
  Adooa Ltd provides exceptional support and service! Their team is always responsive and goes above and beyond to ensure customer satisfaction.
  
 
        Spencer Cork 
 16/09/2024
 
 
  Adooa get 5 stars from caravanradio.co.uk they took our initial enquiry and knew exactly how they could prove the service we needed. Fast and very efficient throughout the process. I would highly recommend to you.
  
 
        Ardentcati 
 10/09/2024
 
 
  I have consulted with Daniel David, Technical Support for the past 7 years. During this time, he has been outstanding in his advice and guidance and has dealt with every minor to a major problem with professionalism. He has been a fantastic point of contact and I highly recommend him and the company.
  
 
        Nasreen Anwar 
 22/05/2024
 
 
  i have a great experience with Voispeed from last many years. I always deal with Mr Dan. I am working from Pakistan and many times I face some network and IP phone problems but Mr Dan is outstanding at customer service. He is always ready to help and competently overcomes customer's objections. He is capable to independently solve complex problems. My best wishes and prayers are with this organization. God Bless You.
  
 
        Sunil Savalani 
 10/05/2024
 
 
  On behalf of PVIS UK
A very professional and efficient service provided.
  
 
        Mo Ghalib118 
 09/05/2024
 
 
  Lovely service, I speak with Dan the support engineer quite often and everytime he is very helpful and willing to help with whatever issues I may have. Thanks Dan! :)
  
 
        Divya HR Purel Service Ltd 
 08/05/2024
 
 
  Exceptional service and timely support! Definitely the top choice for all communication needs, especially Dan who is always attentive and responsive. Highly recommend!
  
 
        Dee Overfield 
 30/04/2024
 
 
  We've been using Voispeed for our telephone system at work, and it's been fantastic! The system is incredibly efficient at handling calls and seamlessly transferring them between team members. It's made our communication much smoother and more professional. Highly recommend for any business looking to improve their phone solutions!
  
 
        Annmarie Graff 
 14/08/2023
 
 
  Voispeed have been providing a cloud based phone system to Care Surgical Limited since 2018. The software is easy to use and was particularly useful when the team were working from home during COVID.
The customer service and technical support is exemplary,  Daniel David and the team will go to great lengths to iron out any issues and support a consistent phone service.
  
 
        Kimberley Gillingwater 
 28/07/2023
 
 
  Daniel was so very polite and helpful when visiting our office recently.  He really went above and beyond what was expected of him and his advise on improvements were most welcome and we shall certainly be taking them on board.
An excellent ambassador for VOIspeed and we look forward to continue working with him.
And he loved our dog Luna too!
  
 
  
  
 
 
   Google rating score: 5.0 of 5, based on 37 reviews

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