Privacy Policy

The policy statement below explains how Adooa Ltd will use your information;  whether data about yourself is shared and, when data sharing occurs, who the data is shared with.

Adooa Ltd provides exceptional business telephony services and consultancy: www.adooa.com.    

Based in St. Albans, Adooa’s company number is 9154865 and VAT is GB353113828.  

Adooa also owns VOIspeed Ltd  www.voispeed.co.uk  

What information do we collect about you as a client?

We collect administrative data about you when you register with us as a client. If you sign a contract with us, we collect bank details and other financial data when you set up an account. This includes direct debit information, and IT information to provide our services with technical support. We also collect your email address to send you any information on our news, technical updates, and service availability.  

How will we use client information?

We share the addresses of our clients with our VoIP providers so that the emergency services can locate the office of our clients based on their phone numbers. We do not share data on your IT infrastructure with third party providers and have a separate form for permission to share data with telephone number porting authorities.  

We also share our clients’ financial information with our direct debit processor Fastpay Ltd and our billing platform provider Inform. 

Marketing

We would like to send you information about products and services, such as the latest features and software updates which may be of interest to you. If you have consented to receive marketing material via email, you may opt out later. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes or have records on our CRM, please contact us (see below). Here is a brief list of how we collect the data, the suppliers used and links to their privacy notices.  

E-newsletter and emails: We use a third-party provider, Mailchimp, to deliver our newsletters and technology and service updates. For more information, please see the Mailchimp Privacy Policy.  

Phone Data: We may collect data on calls via our VOIspeed phone system, which has functionalities that allow us to be GDPR compliant like increased security encryption for sensitive data, GDPR control panel to personalise security parameters, and the ‘right to be forgotten’. If you want to be erased from our phone records, please contact us (see below).  

CRM: Our VOIspeed phone system features a mini-CRM and helps us collect data about our client and partner businesses. We also collect customer data and log any referrals on the Hubspot CRM.  

Access to your information and correction

Under GDPR you have various rights over the data stored: data rectification, data portability, right of access, right for restriction and right to object. You have the right to request a copy of the information that we hold about you (Subject Access Request). If you would like a copy, please contact us (see below). We shall respond to you within 15 days with details of the information we hold, why we are holding it, who it could be disclosed to and send you a copy of this information. We want to make sure that your personal information is accurate and up to date, so please ask us to correct or remove information you think is inaccurate.  

Deleting Data

If you have are not concerned about what data we have but simply wish to erase your data, please email: info@adooa.com with DELETE DATA in the title or call us on 01727 648888. We shall deal with this request within a month.  .

Changes to our privacy policy

We intend to review this privacy policy on an annual basis, and it was last reviewed on 20th October 2024. 

How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you by emailing: info@adooa.com, calling 01727 768888 or writing to: Adooa Ltd, 26 London Road, St.Albans. AL1 1NG.